Incident updates

What this is

Incidents are stressful. The easiest win is removing the “where did we post that update?” problem. yeetpost helps you generate consistent updates from your incident timeline and push them to the right places.

When to use it

• You run incidents in Slack/PagerDuty/Jira and still manually craft updates.
• Support needs a consistent message to share with customers.
• You want every update to have provenance (time + status + impact).

When not to use it

• You need a full status page product (yeetpost complements your process; it’s not a status page).

Common mistakes

• Posting conflicting messages in different channels.
• Skipping “impact + workaround + next update time”.
• Forgetting the “resolved” recap with what changed.

Workflow

1. Create an incident record (title, impact, start time, affected systems).
2. Write/derive each timeline update in one place.
3. Generate channel variants with the same facts.
4. Publish: immediate update + scheduled “next update at …”.
5. Post the resolution recap and link the RCA when ready.

Templates

Write an initial incident update for {channel}. Include: what’s happening, impact, workaround (if any), next update time, and a calm tone. Facts: {facts}

Write a short progress update for {channel}. Include: current status, what changed since last update, and next update time. Facts: {facts}

Write a resolution recap for {channel}. Include: what was impacted, when it started/ended, what we did, and where to read more (RCA link if available). Facts: {facts}

Examples

Incident update (12:42 UTC): We’re seeing elevated errors on API requests.
Impact: 일부 requests failing.
Workaround: retry succeeds in most cases.
Next update: 13:10 UTC.

Metrics to track

• Time to first external update
• Update consistency (same facts across channels)
• Support ticket deflection during incident

Related use cases

• Product updates
• Open source releases that reach developers